Customer service CV Example
Write a customer service CV that diverts the recruiter’s attention
Professional CV example for Customer service
[Sarah Thompson]
[Customer Service Operative]
[56 Curriculum Lane, Birmingham, UK, B1 2JP | 0000 123456
Email: sarah.thompson@randomemail.com]
Personal Statement
A competent and reliable customer service operative with over 7 years of experience in delivering high-quality service in fast-paced environments. Renowned impartial and solution-oriented approach and excels in managing large databases with impeccable attention to detail. Efficiently solves customer problems, ensuring customer satisfaction and business success.
Experience
Customer Service Operative | PQR Company, Birmingham | January 2018 – Present
- Coordinated a team of 8 customer service representatives, achieving a 90% customer satisfaction rate.
- Regularly attended to and solved over 70 customer enquiries per day, fostering a supportive customer experience.
- Maintained a comprehensive customer database of over 100,000 records.
- Helped organise and schedule team shifts, resulting in a 30% decrease in absenteeism.
Customer Service Associate | DEF Solutions, Birmingham | September 2015 – December 2017
- Responded to, sorted, and resolved an average of 60 customer issues daily, contributing to a 15% increase in customer retention.
- Assured and guided customers towards suitable solutions, helping the company achieve an average 4.5-star rating on third-party review platforms.
- Assisted in coordinating customer appointments and follow-ups, resulting in a 20% improvement in customer service efficiency.
Education
BA (Hons) Business Management (2:1), University of Birmingham, September 2012 – July 2015
A-Levels: Business Studies (A), English (B), Mathematics (B), Birmingham Sixth Form College, September 2010 – June 2012
Skills
- Outstanding customer service and interpersonal skills
- Proven team management abilities
- Expert in organising and scheduling tasks
- High attention to detail
- Proficiency in database management
- Excellent problem-solving and decision-making skills
- Strong verbal and written communication skills
Certifications
- Awarded ‘Employee of the Year’ at PQR Company in 2021 for exceptional customer service.
- Received ‘Outstanding Customer Service Award’ at DEF Solutions in 2017.
Languages
- English (Native)
- German (Fluent)
- Italian (Intermediate)
CV Vocabulary & Writing Tips
Customer service CV buzzwords are just what you need to spruce up your CV and show recruiters that you know what you’re talking about. Read through our special CV buzzwords that have been carefully selected for a customer service CV and take note on the different action verbs that you can pepper your CV with to give it a more powerful effect.
Words to use
- Account
- Attention to detail
- Client
- Communication
- Computer skills
- Customer loyalty
- Customer service
- Database
- Extraordinary
- Impartial
- Operative
- Patient
- Service
- Solution
- Team
Action verbs
- Attend
- Communicate
- Contact
- Coordinate
- Ensure
- Help
- Log
- Maintain
- Monitor
- Organise
- Reassure
- Schedule
- Solve
- Sort
- Understand
Customer service CV Tips and Ideas
If you’re looking for a customer service CV sample to get some ideas on writing a customer service CV, you’ve come to the right place! Learn about the best sections of a customer service CV and read up on tips about format, design and CV buzzwords. For those who work in a similar field and need to write a customer service based CV, you can still pick up plenty of tips and ideas, especially on how to highlight your customer service skills.
Format
Three types of CV format to choose from:
- Chronological
- Skills-based
- Combination
Design
Choose the type of CV design along the traditional to creative spectrum.
Research the company and mirror the style to get the right design
Photo
No
Sections
Required
- Personal details
- Work experience
- Skills
Optional
- Academic background
- Qualifications
- Achievements
- Languages
- Hobbies & interests
- References
CV Length
The standard CV length is 1-2 A4 pages.
Format
There are three standard approaches to formatting a CV; chronological, skills-based and combination.
Chronological CVs are the most common type of CV layout and list the applicant’s work experience in reverse chronological order. Usually, the work experience is listed first and is the focus point of the CV. This CV layout is so popular due to the ability to view the progression of a career in an easy visual manner.
At the opposite end of the spectrum, you have the skills-based CV. A skills-based CV, as you can probably tell, focuses on the applicant’s skills. This type of CV is best suited to those with an irregular work history or for those who would simply like to focus more on their abilities and knowledge. This is also a good way of writing an entry-level CV for a customer service CV without experience.
Both a chronological and skills-based CV have their advantages, so it’s easy to understand why some jobseekers opt for the combination CV. Outline your skills in a similar way to a skills-based CV but also include a work experience section organised in reverse chronological order to reinforce both assets.
If you’re not sure how to format your customer service CV or you find it tricky to do it from scratch by yourself, use an online CV builder to create your CV easily and stress-free. Our CV builder has lots of unique templates and you can organise and even personalise the sections of your CV, too.
Design
Choosing the design of your CV is becoming a more liberal choice and can, therefore, cause some indecisiveness when looking at CV templates or creating your own CV. Traditional CVs vs. creative CVs is a debate amongst many a jobseeker, so our advice is that if you’re not sure how creative or modern to go, keep it plain and simple.
Research the company prior to writing your job application and decide what kind of style and register they use, so that you can mirror the style in your CV. This is a great way of deciding on the design of your customer CV.
Alternatively, you can use an online CV builder and forget about the design entirely! Design isn’t for everyone after all and this way you can focus more on the content of your customer service CV!
Photo
Unless you have been specifically asked to include a photo in your CV, it’s not necessary to put one on your CV. CVs in the UK don’t have photos of the applicant as this can be seen as discriminatory, although most professional networks online include a photo in the profile (which you can choose to include).
Sections of a Customer service CV
We recommend including the following sections in your customer service CV:
- Personal details
- Work experience
- Skills
These sections of a customer service CV are generalised as the most important ones. However, every CV is different and should be tailored to the job description. For example, if the job listing shows particular interest in applicant achievements, it would be appropriate to add an achievements section of your CV.
Here are some more sections that you can consider adding to your customer service CV, depending on the type of job for which you are applying:
- Academic background
- Qualifications
- Achievements
- Languages
- Hobbies & interests
- References
No customer service job or customer service based CV will ever be the same, which is why it’s good to remember that you can choose what you include in your CV and personalise it according to what you feel is right.
CV Length
A standard CV length ranges from 1-2 A4 pages. A lot of career advisers will tell you that a one page CV can say a great deal more than a two page one but with a punchier and more effective feel.
Here, we’ve taken the sections, work experience and skills, to go further in depth about how to write them when writing a customer service CV. For more information on other sections of a CV, you can consult our writing a CV page and explore the rest of our website.
Customer service CV Section Headings
Here, we’ve taken the sections, work experience and skills, to go further in depth about how to write them when writing a customer service CV. For more information on other sections of a CV, you can consult our writing a CV page and explore the rest of our website.
Work experience
If you have been working towards a promotion or a higher position in customer service, it’s recommendable that you use the chronological CV format (mentioned above). Hereby, you’ll demonstrate your gradual progression in your customer service career and create a strong professional profile that highlights how equipped you are with experience.
However, when writing a customer service CV without experience, it may be better to opt for the skills-based or combination CV format. You can also read about entry-level CVs to get more tips on entering a new field of work or starting at the bottom of the career ladder.
The work experience section of a CV is arguably one of the most important parts of a CV. Recruiters want to know where you’ve been working and what you’ve been doing. That said, it’s not the be-all and end-all of a job application and if you don’t have much relevant work experience, there are still plenty of other sections on a CV where you can stand out.
Extra tips for writing the work experience section on a customer service CV:
- Focus on positive achievements in previous jobs
- Demonstrate skills with evidence
- Seek to tick the boxes of the job requirements by mentioning things you did at your old job that are similar or use the same skills
Skills
One of the most important assets of a customer service role is the skills the applicant possesses and how they use them to fully maximise their potential on a day-to-day basis. The exact skills depend on the type of customer service job, so be sure to read the job description carefully to first make sure that you fulfil the job requirements.
A particularly useful type of skill in customer service is teamwork, given that many customer service teams have to work together closely. Teamwork skills are important in many types of jobs, so if this applies to you, it’s a good idea to read up on teamwork skills and how you should include them in your CV.
Here are some examples of customer service skills:
- Product knowledge
- Patience
- Communication skills (verbal and written)
- Conflict resolution skills
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